Warranty Policy

At MariCell LiFePO4 Batteries, we are committed to providing quality assurance for our products. We proudly offer a 5-year warranty covering any manufacturing defects. This warranty also includes coverage for any charging or discharging issues that may arise during the warranty period. If a defect is identified, we will repair or replace the battery free of charge.

Warranty Exclusions

Please note, this warranty does not apply under the following circumstances:

• Submersion in water or damage caused by water ingress

• Burned, scorched, or fire-damaged batteries

• Disassembled, tampered with, or physically altered units

• Personally modified or repaired units by unauthorized personnel

• Physical damage due to accidents, drops, or impact

• Exposure to extreme temperatures beyond the rated limits (both high and low)

• Normal wear and tear, including cosmetic damages that do not affect performance

• Force majeure events (natural disasters, lightning strikes, etc.)

If you experience any issues, please contact our support team promptly for assistance. Our dedicated professionals will assess the situation and work to ensure the best possible resolution in accordance with this warranty policy.

Customer Service Policy

At MariCell, we are committed to delivering not only high-performance marine lithium batteries but also exceptional customer service. We value every customer and strive to provide a smooth, transparent, and supportive experience from purchase to aftercare.

Our Commitment to You

• Responsive Support: Our customer service team is available to assist you with any inquiries, technical support, or concerns. We aim to respond to all queries within 24-48 hours on business days.

• Expert Assistance: Our team of knowledgeable professionals is ready to provide technical guidance, troubleshooting help, and advice on proper use and maintenance of your MariCell LiFePO4 battery.

• Transparent Communication: We believe in clear and honest communication. Whether it’s product availability, shipping updates, warranty claims, or general questions, we will keep you informed every step of the way.

• Fair Resolution Process: If you experience any issues with your product, we are dedicated to resolving them promptly and fairly. Our goal is to ensure your complete satisfaction while adhering to our warranty and return policies.

30-Day Return & Refund Policy

At MariCell, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy from the date of delivery, subject to the terms below.

Eligibility for Returns

To be eligible for a return:

• The item must be in original condition.

• The item must be returned in its original packaging, including all accessories, manuals, and documentation.

• Proof of purchase (receipt or order confirmation) is required.

• The return request must be initiated within 30 calendar days from the delivery date.

Non-Returnable Items

• Products that have been installed, used, submerged, burned, disassembled, or modified.

• Products showing physical damage, wear and tear, or environmental exposure (e.g., saltwater corrosion).

Return Process

1. Contact our customer service team at [your email] or [your phone number] to request a return authorization.

2. Once your return is approved, we will provide you with return instructions and a shipping address.

3. Pack the item securely in its original packaging.

4. Return shipping costs are the responsibility of the customer unless the return is due to a confirmed defect or an error on our part.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to the original method of payment within 5-10 business days.

• Please note: original shipping charges (if applicable) are non-refundable.

Exchanges

If you received a defective or damaged item, please contact us immediately. We will arrange for an exchange or replacement as per our warranty terms.

Contacting Us

For any support needs, you can reach our customer service team through the following channels:

• Email: brodyjacks@gmail.com

• Phone: (501) 722-8432

Please provide as much detail as possible about your inquiry to help us assist you efficiently.

Continuous Improvement

Your feedback helps us improve. We encourage you to share your experiences with us so we can continue to enhance our products and service. At MariCell, your satisfaction is our priority.